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Saddle Creek Announces Plans for ISO Certification
Lakeland, Fla., October 24, 2006 — Saddle Creek Corp., a third-party logistics services company, announced that it is formalizing the company's commitment to service by beginning the ISO 9001:2000 certification process. Saddle Creek's Lakeland, Fla. headquarters campus will be the first of its locations to be certified. Saddle Creek provides warehousing, transportation, packaging and integrated logistics services to its customers in a variety of industries nationwide.
The company decided to start the certification process as a way to further assure customers of its commitment to quality and continuous improvement. "We are continually expanding and enhancing the services we provide for our customers," said Brandi Metz, Saddle Creek ISO facilitator. "ISO certification is the natural next step from our current internal quality program. By identifying processes that can be improved and finding ways to prevent errors, it will help us deliver even better service to our customers - everything from increased inventory control to improved on-time delivery rates."
Saddle Creek will work with Total Quality Management Systems, Inc. (TQMS), employing the company's Continuous Improvement Software (CIS), training, and documentation for a "paperless" quality management system. The software will allow Saddle Creek to capture information on errors, customer feedback and opportunities for improvement, and provide automatic reports, charts and graphs to show improved performance.
The certification process kicks off this month. Documentation and initial training are already complete, and the internal audit program will begin - reviewing processes, looking for compliance and opportunities to improve. The external registration audit will take place in December with the help of Moody International, Inc.
Saddle Creek will adhere to the international standard's requirements for an organization's quality management system, focusing on a range of topics, including the company's top management commitment to quality, its customer focus, the adequacy of its resources, and more. As part of the certification process, Saddle Creek must also monitor customer perceptions about the quality of its goods and services.
"It's our mission at Saddle Creek to provide 3rd Party 1st Class logistics solutions for our customers," said Bruce Abels, president of Saddle Creek Corp. "Becoming certified to the ISO 9001:2000 standards throughout our organization will give us the right tools to deliver that promise. It assures our customers that Saddle Creek can consistently provide goods and services that meet - or even surpass - their needs and expectations."
Saddle Creek will soon select the next campus to begin implementing ISO 9001:2000 certification. The company has facilities and capabilities in Florida, Georgia, North Carolina, Tennessee, Texas, Oklahoma, California, New Jersey, and Illinois.
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About Saddle Creek Corporation
Saddle Creek Corp., headquartered in Lakeland, Fla., provides integrated warehousing, transportation, and value-added services nationwide. For more information, visit www.saddlecrk.com
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Contact:
Stephen G. Cook
Vice President,
Saddle Creek Corporation
Telephone: 863/668-4316
E-Mail: stephen.cook@saddlecrk.com
Brian Everett
Senior Partner,
MindShare Strategies, Inc.
Telephone: 952/442-5638, ext. 201
E-Mail: media@mindshare.bz
Saddle Creek Newsroom 
Media Center
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